Returns & Exchanges

We want you to love every piece from Axis Drift. Here's everything you need to know about our returns process.

Damaged or Defective Items

Full replacement or refund within 14 days of delivery — no questions asked.

Change of Mind

As items are made to order, we cannot accept returns for change of mind or incorrect sizing.

Exchanges

Exchanges are not available due to the made-to-order nature of our products. Please check our size guide before ordering.

Processing Time

Approved refunds are processed within 5–10 business days back to your original payment method.

How to Request a Return

1
Contact us within 14 days
Email [email protected] with your order number and a clear photo of the issue.
2
We review your request
Our team will respond within 2 business days to confirm eligibility and next steps.
3
Resolution
If approved, we will either send a replacement (at no cost) or issue a full refund to your original payment method.

Eligible Return Reasons

Reason	Eligible?
Item arrived damaged or torn	✓ Yes — full refund or replacement
Printing defect (faded, misaligned)	✓ Yes — full refund or replacement
Wrong item received	✓ Yes — correct item sent at no charge
Item not as described	✓ Yes — reviewed case by case
Wrong size ordered	✗ No — please use our size guide
Change of mind	✗ No — made-to-order policy
Delayed delivery	✗ No — but we'll investigate with the carrier

Sizing Advice

Because we cannot accept size-related returns, we strongly recommend checking our Size Guide before placing your order. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a more fitted look. Still unsure? Email us at [email protected] and we'll help you choose.

Contact Us

For all returns and queries, email [email protected] or visit our Contact page. We aim to respond within 2 business days.

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